Absolutely the worst Post Office I have ever used! My 3rd visit there of the week, 1st visit - the assistant had great delight in telling me that she was unable to help me as the systems were down. The second visit at 4:50pm I was told that they was closing up and only served me when I pressed the issue about closing times. Basically telling me that the information on closing times on the Website was in respect of McColls and had nothing to do with The Post Office, despite the Post Office logo being on the website. The 3rd visit today, I asked for the cheapest service to send an item tracked, only for the assistant to rattle off about 6 different ways to return a parcel, then when I asked for the cheapest option she had first given me she told me that it wouldn't be tracked and ended up going through the whole list again. On each of my visits I have found the Post Office staff extremely rude and unhelpful. The only courteous member of staff there was the chap working on the McColls shop till, who apologised as I left as they were unable to help on the day the systems were down. Poor service the say the least ...
Post office 9.00 to 17.30pm then it's at the shop end where cigarettes are till 6.30pm.
No stars. Appalling service. I ve ordered 500 and told to pick up on saturday at 13.00. At 12.30 the post office was already closed not to mention that the program is untill 18.30.Also, they had my telephon number as well.
Please review the closing time as this currently states 18:30, waste of time driving there at 17:45 just to notice it is closed
First of all: MISLEADING opening times - and they don't bother to correct it! They close at 5.30pm sharp - and they mean it! They won't serve you from 5.31pm even if you're the only 1 left in the queue..The staff working today, Ramesh was very disappointing: we were queuing up for 10 minutes, only 2 of us left in the queue and at 5.30pm he said that he won't serve us. I understand that their work time finishes at 5.30pm and they don't get extra pay for overtime, but Ramesh has been working there for a while, he really could have estimated how many people he can serve until 5.30pm (We were only 5 people in total in the queue) - and he could have told us at 5.20pm, when we entered the queue that he won't serve us instead of letting us queue up and make us wait 10 minutes for nothing.. It's very disappointing expecially that now they closed down the post office in the town centre and many people have to drive to Panshanger if they want to pay road tax or send a bigger parcel..
Panshanger Post Office is a UK Post Office based in Welwyn, East of England. Panshanger Post Office is located at 63 Moors Walk, Welwyn Garden City AL7 2BQ, UK.
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